I rarely get to answer the phone anymore at work since I spend about half of my time at court and the other half, um, not answering the phone (we have other people to do that). Just 2 minutes ago I was busy reading posts on this website I found via Nemesis and enjoying reminiscing the days where I dealt more with customer service. Just then the phone rang and I realized there was only one girl up front at the moment and I should answer the phone and help out. Here's how my conversation went...
Me: Adult Probation and Parole this is Kim
Him: Um yeah, I made an appointment with **** and I lost my paper and I REALLY don't want to miss an appointment.
Me: Ok, so you've already been in this month to check in and make an appointment?
(The offenders have the first 5 working days to do this and since this is only day #2 I was somewhat surprised that a) he'd been in already and b) he'd lost his paper already).
Him: Yeah, yeah, I checked in and made an appointment and lost my paper.
Me: Ok, I'm pulling up ****'s calendar now, let me just get to the right month....
Him: Oh wait. It's April. That's why everything is all screwed up. I haven't been in to make an appointment yet. Nevermind. Bye.
I miss answering the phone sometimes.
2 comments:
haha. Kim I miss you!
I absolutely LOVE dealing in customer service! HA! You do get a few really awesome instances like that that make up for all the crap you get the rest of the time. I'm now going to think of all the whoppers I've dealt with!
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